Refund policy

 

 

Return & Refund Policy

30-Day Return Policy

We offer a 30-day return period from the date you receive your order. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • In the same condition that you received it

  • Unused and uninstalled

  • In its original packaging

  • Complete with all included parts and accessories

  • Accompanied by a receipt or proof of purchase

Items that show signs of installation, use, modification, grease, or damage may not be eligible for return.

 

 

Fitment & Compatibility

Customers are responsible for confirming that the part is compatible with their vehicle before purchasing.

We recommend verifying compatibility using:

  • Vehicle make, model, and year

  • OEM part numbers when available

Returns may not be accepted for incorrect fitment if the item shipped matches the product description.

 

 

How to Start a Return

To request a return, please contact us at:

jaedem.autoparts@gmail.com

Please include the following information:

  • Order number

  • Reason for return

  • Photos of the item (if damaged, defective, or incorrect)

If your return is approved, we will provide instructions on how and where to send your package.

Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

Items returned without first requesting a return will not be accepted.

 

 

Return Shipping

If the return is due to our error (for example, you received the wrong item or a defective product), we will cover the return shipping cost.

For all other returns, including incorrect item ordered or change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

 

 

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide photos of the issue so we can evaluate and resolve it as quickly as possible.

 

 

Non-Returnable Items

The following items cannot be returned:

  • Installed or used auto parts

  • Electrical components that have been opened or installed

  • Custom or special order parts

  • Clearance or sale items

  • Gift cards

If you have questions about a specific item, please contact us before purchasing.

 

 

Exchanges

We do not offer direct exchanges.

If you would like a different item, the fastest way is to return the original item (if eligible) and place a new order.

 

 

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Items must still be returned:

  • Unused and uninstalled

  • In original packaging

  • With proof of purchase

 

 

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

jaedem.autoparts@gmail.com